Tag Archive for 'entrepreneur'

Understanding entrepreneurs

Lachlan Hardy the other week was saying to Mick Liubinskas, myself, and others at the Sydney weekly Official Friday Drinks, that he doesn't like "entrepreneurs" or at least people that call themselves that because he thinks it's a silly term. We ended up having a lively debate and explored if there truly is value in an "entrepreneurs" degree. I thought I'd dig into what exactly an entrepreneur is because it's an interesting term as Lachlan and the boys got me thinking.

Kid entrepreneur

I've had the label 'entrepreneur' slapped on me twice before without me even realising I was. The first time, I was 15 and lining up in the bank after school. The fat uniform shop lady from my school told me that she needed to get ahead of me, as she obviously had a lot more money to deposit over what she probably thought was me emptying out my piggy bank of $50 in coins. When it finally got to my turn, the bank teller remarked where did I manage to collect all that money (I think it was $5000). I told her I was organising my schools semi-formal, and I was collecting the ticket money. Just after I said that, the fat uniform shop lady waddled past me and quipped: "no - it's because he's an entrepreneur" and gave me a look and smile as if to say 'you smart little bugger'.

The second time I was called that was at work. In 2006 I pitched a proposal to have social media technologies implemented into the core operation of my rather large firm, which two years on, has successfully occurred. Early on, maybe six months into the roll-out, my home business unit (who would eventually use the technology but had no idea what I was doing behind the scenes in other parts of the firm) gave me an award in front of a few hundred people. As my skinny business unit leader described the story he said the "networking" award which I was being awarded is not appropriate, and instead should be regarded as an "entrepreneurs" award because that's really what I am.

Weird eh? In the spirit of community, I organised a party for my school mates. Due to frustrations with my workflow, I attempted to make my workplace more efficient. Both those instances, were recognised as entrepreneurial. Fat lady called me an entrepreneur because I had a stack of cash in my hand; my stick-man boss's boss called me an entrepreneur because I managed to convince senior management though contacts I developed to implement my idea.

What's the common link?

What is this "Entrepreneur" that you speak of, sire?
According to WordNet, an entrepreneur is: "someone who organizes a business venture and assumes the risk for it". Or the Oxford dictionary which states: "a person who sets up a business or businesses".

This is very much in line with how people view the word - but there's a problem with this definition. Let's have a high-level look at the types of entrepreneurs.

Immrant entrepreneur

There's the glorified king of them all - 'The Entrepreneur' - who starts a business and then lists on the stock exchange or gets bought out for one-hundred million dollars and makes it as Times person of the year. WordNet and Oxford definition's through and through.

A second type, the intrapreneur, is an entrepreneur stuck in a big company but displays the same traits as a 'real' entrepreneur. The defining difference being they don't take the same risk of capital loss as their 'real' buddies. And correspondingly, don't get the same rewards.

A third type, is the social entrepreneur like my friend Donnie Maclurcan who started up Project Australia. This is an emerging type, but when people hear about them there's a bit of confusion. I mean, how does a non-profit venture yield, um, profit - isn't that what entrepreneurialism is about?

All the above are entrepreneurial, but they don't match the definition because of a misguided understanding: we are using money to measure it.

Entrepreneurialism is more like a combination of a risk-taker (different from gambler) and passionate expert, who generates value in our society. It's almost like a function in our society - some people are conductors, others are saxophonists, and others play the violin. Different people pick their specialty: the violinists are playing music according to their function and develop accordingly; the conductors similarly according to their function. Extend the definition with people that love to be employees, and others that love to be managers. There is a different skill class required, and quite often, people in one class don't want to be in the other (like how some computer developers who love their trade, get pulled away from their passion into management which they call admin). An entrepreneur, like an bridge engineer, is someones who's flagged 'I'm on the lookout to build structures of value' except the former is building structures for markets as opposed to the latter who is building structures for transportation.

The traditional definitions we use are inconsistent. How can you describe something using such a one-dimensional view as finance when really what we are describing are components to a job function or perhaps even a type of labour class. They are almost like an artist, trying to perfect the synthesis of the four factors of production: land, labour, capital, enterprise. With the rise of the corporation as the dominant institution in our society, we've forgotten that our society was built by individuals who would otherwise be called an entrepreneur: sole traders selling to a market. We now group ourselves in a collective (a company) for the apparent 'economies of scale', as we can minimise our transaction costs.

Here's an illustration with how the definition is at conflict with how we use it from the "risk" point of view. Most family businesses, like the local fruit-shop when they started, raised capital in the form of a bank loan. They very much are taking a risk there (the risk of bankruptcy) - but we probably don't spare a moment in thinking the risk they took makes them "entrepreneurs".

Contrast that to people innovating in technology. Typically a college kid comes up with a great new idea, and he then goes and raises funding from angel investors and then venture capital. What's the risk there? If the venture fails, the money does not get enforced on the entrepreneur to be paid. People simply pack up shop with low heads and that's it. In the upside, sure the entrepreneur needs to share profits. But if the only loss they face is the feeling of disappointment and perhaps, the $2 in capital they contributed to start the company, does this mean they are not entrepreneurs?

A better definition
This definition is from my favourite Frenchman, or at least, the guy that made me stop hating the French - and that's saying something! (Greek waiters and French chefs do not work well under the same roof!)
Twitter _ Loic Le Meur_ _entrepreneur_
Loic says it's simply someone who moves resources from lower yield areas to higher yielding ones. The man that coined this was an admirer of Adam Smith's "Wealth of Nations" but felt Smith underplayed the role of an entrepreneur in capitalism. So if you have a fan in your house cooling a room where no one is sitting, it's moving that fan to the room where there are 20 people that are boiling hot due to the hot weather. It's a person who has the initiative to reallocate a resource to where the demand and appreciation of that resource is. Bringing it back to economics, entrepreneurs are one of the major reasons our market economy works - and the market economy, despite it's weaknesses in some areas, is a brilliant system at organising our society.

The WordNet definition is the typical interpretation of an entrepreneur in society, whilst the Loic interpretation is truer to the source of the word. Reconsidered in this light, I've now come to appreciate that as annoying entrepreneurs can be (it takes a certain kind- very much a me, me, me view on things; mavericks who upset the order - which sounds heroic but the reality is that they are a real pain in the arse; and the "shut-the-hell-up-Ive-already-heard-you-talk-about-that-idea-a-hundred-times" trait), we certainly shouldn't diminish their role in society. And if someone identifies themselves as one, I would say they are simply flagging their place in the personality tree: don't mock it, be aware of it.

Search, email and wikis are the catalysts for innovation

A colleague added me to their network of trust on spock, one of the new people search engines, and so I had a play around. Spock and its competitors have come about on the premise that a large amount of search engine traffic is purely due to people: about 7% of all searches are for a person's name, estimates search engine Ask.com. One percent of the search market is estimated to be worth a billion dollars, so this is a significant market opportunity.

Now take a step back into my mind this year. I've been doing a lot of thinking about e-mail this past year: first as I explained to people why wikis and blogs are a better way to collaborate than via e-mail; and more recently, as I prepare a whitepaper for January 2008 proposing we replace using e-mail for our corporate communications with RSS. E-mail is the default tool at my firm and its opened up doors to do things we couldn't do before, but it's also why we have e-mail overload, as e-mail wasn't designed to do this.

Can you now see something I am noticing? Established general technologies like search and e-mail - now being replaced by more specific functions. Some would say you are defining a previously unrecognised niche. That is afterall, what is means to be an entrepreneur.

Traditional Search and traditional e-mail are powerful tools. People over-use them to do all sorts of things that they couldn't do before. As these general tools were adopted, people could experiment and push boundary's in ways the inventors of the technologies never thought before. And bam - that's why we have a love hate relationship with e-mail; and why search has become the default industry underlying the web economy. They are doing something we now need; but because they weren't invented to deal with that specific need, it is more like a blunt tool being used when all is needed is a glass pick.

Innovation is coming
I've been told repeatedly that technology should not drive strategy. I agree to some extent. However, I've also proved the management at my firm wrong on that point by results. When I proposed a firm wiki, and it was approved, it was taken as a risk. All I needed was that gateway to get in behind the door, and just let it do its magic. I have witnessed first hand when you give people a wiki - or probably better said a mashup enabler - you will see them take to it because they can now do things they never imagined. A general tool like the wiki in its freedom to manipulate the structure, has allowed staff members to create new ways of satisfying their painpoints. Technology should not drive strategy - I agree. But one thing I am convinced of, is that you need to just drop a technology onto a userbase, and let them experiment. Give them the potential to do something - things you never thought they needed - and watch them take to it like honey to a bee. Technology can help drive innovation through (accidental) imagination, which in turn can drive strategy

How does this link with innovation? MacManus has lamented on the lack of innovation on the web. I'm thinking something else. As these general technology tools have been adopted by people, new niches are being discovered. As I responded to MacManus's article: the guy that invented the wheel was brilliant; but the guy that attached another three was a genius.

Think innovation on the web is dead? I think it's just starting.

Facebook is doing what Google did: enabling

The hype surrounding the Facebook platform has created a frenzy of hype - on it being a closed wall, on privacy and the right to users having control of their data, and of course the monetisation opportunities of the applications themselves (which on the whole, appear futile but that will change).

We've heard of applications becoming targeted, with one (rumoured) for $3 million - and it has proved applications are an excellent way to acquire users and generate leads to your off-Facebook website & products. We've also seen applications desperately trying to monetise their products, by putting Google Ads on the homepage of the application, which are probably just as effective as giving a steak to a vegetarian. The other day however was the first instance where I have seen a monetisation strategy by an application that genuinely looked possible.

It's this application called Compare Friends, where you essentially compare two friends on a question (who's nicer, who has better hair, who would you rather sleep with...). The aggregate of responses from your friends who have compared you, can indicate how a person sits in a social network. For example, I am most dateable in my network, and one of the people with prettiest eyes (oh shucks guys!).

The other day, I was given an option to access the premium service - which essentially analyses your friends' responses.

compare sub

It occurred to me that monetisation strategies for the Facebook platform are possible beyond whacking Google Adsense on the application homepage. Valuable data can be collected by an application, such as what your friends think of you, and that can be turned into a useful service. Like above, they offer to tell you who is most likely to give you a good reference - that could be a useful thing. In the applications current iteration, I have no plans to pay 10 bucks for that data - but it does make you wonder that with time, more sophisticated services can be offered.

Facebook as the bastion of consumer insight

On a similar theme, I did an experiment a few months ago whereby I purchased a facebook poll, asking a certain demographic a serious question. The poll itself revealed some valuable data, as it gave me some more insight into the type of users of Facebook (following up from my original posting). However what it also revealed was the power of tapping into the crowd for a response so quickly.
clustered yes
Seeing the data come in by the minute as up to 200 people took the poll, as a marketer you could quickly gauge how people think about something in a statistically valid sample, in literally hours. You should read this posting discussing what I learned from the poll if you are interested.

It's difficult to predict the trends I am seeing, and what will become of Facebook because a lot could happen. However one thing is certain, is that right now, it is a highly effective vehicle for individuals to gain insight about themselves - and generating this information is something I think people will pay for if it proves useful. Furthermore, it is an excellent way for organisations to organise quick and effective market research to test a hypothesis.

The power of Facebook, for external entities, is that it gives access to controlled populations whereby valuable data can be gained. As the WSJ notes, the platform has now started to see some clever applications that realise this. Expect a lot more to come.

Facebook is doing what Google did for the industry

When Google listed, a commentator said this could launch a new golden age that would bring optimism not seen since the bubble days to this badly shaken industry. I reflected on that point he made to see if his prophesy would come true one day. In case you hadn't noticed, he was spot on!

When Google came, it did two big things for the industry

1) AdSense. Companies now had a revenue model - put some Google ads on your website in minutes. It was a cheap, effective advertising network that created an ecosystem. As of 30 June 2007, Google makes about 36% of their revenue from members in the Google network - meaning, non-Google websites. That's about $2.7 billion. Although we can't quantify how much their partners received - which could be anything from 20% to 70% (the $2.7 billion of course is Google's share) - it would be safe to say Google helped the web ecosystem generate an extra $1 billion. That's a lot of money!

2) Acquisitions. Google's cash meant that buyouts where an option, rather than IPO, as is what most start-ups aimed for in the bubble days. In fact, I would argue the whole web2.0 strategy for startups is to get acquired by Google. This has encouraged innovation, as all parties from entrepreneurs to VC's can make money from simply building features rather than actual businesses that have a positive cashflow. This innovation has a cumulative effect, as somewhere along the line, someone discovers an easy way to make money in ways others hadn't thought possible.

Google's starting to get stale now - but here comes Facebook to further add to the ecosystem. Their acquisition of a 'web-operating system' built by a guy considered to be the next Bill Gates shows that Facebook's growth is beyond a one hit wonder. The potential for the company to shake the industry is huge - for example, in advertising alone, they could roll out an advertising network that takes it a step further than contextual advertising as they actually have a full profile of 40 million people. This would make it the most efficient advertising system in the world. They could become the default login and identity system for people - no longer will you need to create an account for that pesky new site asking you to create an account. And as we are seeing currently, they enable a platform the helps other businesses generate business.

I've often heard people say that history will repeat itself - usually pointing to how 12 months ago Myspace was all the rage: Facebook is a fad, they will be replaced one day. I don't think so - Facebook is evolving, and more importantly is that it is improving the entire web ecosystem. Facebook, like Google, is a company that strengthens the web economy. I am probably going to hate them one day, just like how my once loved Google is starting to annoy me now. But thank God it exists - because it's enabling another generation of commerce that sees the sophistication of the web.