Archive for May, 2009

Google Wave’s dirty little secret

google wave logoGoogle has announced a new technology that is arguably the boldest invention and most innovative idea to come out in recent years for the Internet (full announcement here).

It has the potential to replace email, instant messenging, and create a new technical category for collaboration and interactivity in the broadest sense. However hidden in the details, is a dirty little secret about the practicality of this project.

Google Wave is transformative, but it also is a technical challenge. If adopted, it will entrench cloud computing and ultimately Google's fate as the most dominant company in the world.

The challenge in its development
For the last two years, the Google Sydney office has been working on a "secret project". It got to the stage where the office - which runs the Google Maps product (another Sydney invention) - was competing for resources and had half the office dedicated to developing it. So secret was the project, that only the highest level of Google's management team in Mountain View knew about it. Googler's in other parts of the world either didn't know about it, or people like me in the local tech scene, knew it was something big but didn't know what exactly.

However although I didn't know what exactly it was, I was aware of the challenge. And basically, it boils down to this: it's a difficult engineering feat to pull off. The real time collaboration, which is at the core of what this technology provides, requires computationally a huge amount of resources for it to work.

It needs everyone to use it
Although we are all digging into the details, one thing I know for a fact, is that Google wants to make this as open as possible. It wants competitors like Microsoft, Yahoo and the entire development community to not just use it - but be a big driver in its adoption. For collaboration to work, you need people - and it makes little sense to restrict it to only a segment of the Internet population (much the same like email). Google's openness isn't being driven out of charity, but pure economic sense: it needs broad-based market adoption for this to work.

federation_diagram_fixed2

Only few can do it
However, with lots of people using it comes another fact: only those with massive cloud computing capabilities will be able to do this. Google practically invented and popularised the most important trend in computing right now. A trend where the industrial age's economies of scale has come to play - reminding us that there are aspects of the Information Economy that are not entirely different from the past. What Google's Wave technology does, is give a practical application that relies on cloud computing for its execution. And if the Wave protocol becomes as ubiquitous as email and Instant Messaging - and goes further to become core to global communications - then we will see the final innings to who now runs this world.

Wave is an amazing technology, and I am excited to see it evolve. But mark my words: this open technology requires a very expensive setup behind the scenes. And those that will meet this setup, will be our masters of tomorrow. Google has come to own us due to its innovation in information management - now watch Act II as it does the same for communications.

Why we should support movie piracy

Across the entire developed world, you will see piracy warnings from the entertainment industry. They usually make some emotive video about piracy costing jobs (because of six billion dollars in lost revenue) and that you as a consumer should join the fight. But is this really the case? I think laziness is what is costing jobs. Executives are clinging onto an old way of doing things in a new world, and instead of exploring alternative mechanisms, they fight for the past. I think if the industry lets go a bit, they might actually improve the status quo.

Let's have a look at the movie industry and see the difference.

Piracy: it's a crime
Currently
Hollywood studio invests in the production of "The man with a Blog". They have an all star cast, filled with James Bond action scenes and circus freaks.

Movie theatres around the world premier the movie, after months of publicity. Box office sales smash the predictions in that weekend - millions of dollars are spent by people buying movie tickets. Several months later, a DVD version is distributed, giving a second hit at having consumers spend their cash on experiencing this masterpiece. Television networks several years after that will license the movie and play it on TV.

Money continues to stream in - it's a model that's worked for decades.

Pause: two important things to note
Unlike reading a blog, for example - where your attention can wander and not be fully engaged - a movie has the full engagement of the consumer. They're absorbing every sound and image being presented to them. So engaged are the consumers that people will rewind the movie to rehear a line they missed. They will pause the movie if they need to go to the bathroom, for fear of missing out on a scene.

Another thing to note is that the consumer is having an experience. Even if they "own" a copy of the movie, all they are truly buying is a license to replay the movie in the convenience of their homes. When a consumer buys tickets or a DVD to a movie, what they are really buying is access to an experience that can provoke them intellectually and stimulate them emotionally. Beyond stimulating an individual, it also serves as a cultural tool in our society, allowing people to have shared experiences that can then allow them to relate to each other - like how two strangers laughing over a movie will create a bond.

Replay
So why can't movies be free? And if they were, who are they hurting? Let's now replay the blockbuster described above and see the difference.

Hollywood studio invests in the production of "The man with a Blog". They have an all star cast, filled with James Bond action scenes and circus freaks.

Movie theatres around the world premier the movie, after months of publicity. Box office sales smash the predictions in that weekend - millions of dollars are spent by people buying movie tickets who are paying for the experience of being in a room of people laughing with premium surround sound, a premium screen, and an excuse to snuggle up with their first date. Several months later, a DVD version is distributed, giving a second hit at having consumers spend their cash on experiencing this masterpiece - consumers will pay for the DVD because they like to store their movies on a shelf for reuse. Downloading the movie over the computer eats their bandwidth and storage space, and while some will do it, the value proposition of a physical storage item still exists. Because although they can download a medium-quality movie over their connection - they might want to one night experience a high quality version on their big plasma TV. So they will willingly pay for that DVD, which in bandwidth terms, is a hell of a lot cheaper.

Movie theatre

Television networks several years after that will license the movie and play it on TV. Because at the end of the day, if other people are going to generate revenue on your assets, they should continue to seek licenses to do so. Sharing a movie to other consumers should not be a crime, but showing it to mass audiences where you take the full sales, is.

Money continues to stream in - it's a tweaked model that honestly don't affect the world that much. Or jobs in the industry, other than the lawyers.

Fast forward
The movie industry is under-exploiting two essential characteristics I mentioned above: the undivided attention of the consumer and the fact they generate an experience for consumers. In the old world, that's what advertising agencies were paid for to achieve!

I've previously argued that online advertising is a bubble economy, but that's not to say advertising is dead. If fact, brand advertising is something I expect to thrive, and something like a movie is the best opportunity to take advantage of it.

Movies are replaying our lives, in a real or fantasy way. They are a replication of life, with consumer products filling the screen just like they do in our lives. When I watch my favourite actor talking in a scene, I am taking in the visual experience - and allowing product exposure to my attention. If I see a funky piece of furniture in that room, I should be able to interact with that - like clicking on it for more information and perhaps even create a direct order to buy. Television networks have spent decades monetising movies by showing advertisements in between regularly scheduled breaks (which disrupt the experience). Why not make advertising an embedded experience during the movie? It's non intrusive and it's relevant - a much better way of doing it.

Every time someone clicks on a table in a movie, the movie studio gets a cut out of the sale. Indeed, the supply of the table in the movie could also come as a form of premium sponsorship, as the studio is promising the supplier guaranteed exposure to an audience. The exact reason why people advertise: exposure to an audience.

Taking it a step further, we haven't even got to explaining brand advertising opportunities. Imagine if your favourite actor is wearing a new style of jeans - isn't that going to influence your thinking? Even if we consciously don't think much of the jeans, the experience of being in a happy state watching our favourite actor, generates an emotional bond with that consumer product. It's doing what advertisers have spent decades trying to master: building an emotional connection and a need with a new product.

The scenes that have been cut out
What I've just done here, is made you realise that movies can still be sold despite being free - but people will happily pay for it as they are really buying a unique experience. The actual movie itself should be free for consumers and there is untapped opportunity to innovate in this sphere.

There is an Israeli startup that allows you to embed advertising in a movie. What's the big deal about that? Well every time someone downloads the movie, they will get an updated ad. So the original publisher can actually control the content for an entire lifetime: once an ad has been inserted, it can simply be replaced with the newest advertiser to sign up.

Imagine if movie studios distributed free versions of their movies, with commercial breaks like TV - and an option to pay to remove those ads for those willing to do so. And imagine, if with a bit more research, technology could be evolved so that scenes within a movie showcasing consumer products, could be updated with a new product. The painting on a wall can now be replaced with another painting. It's already being done for computer games - why not movies, that themselves now rely on computer generated graphics?

When thinking of the opportunity in that way, restricting access to that movie is no longer in the studio's incentive. With an audience, you monetise more by having a bigger audience. And so making something free, actually could make more money because demand will not be affected by price elasticity.

Illegal movies

La Fine
Once you think about things in this light, you realise the enormous opportunity available. And hopefully, you too also realise that what's holding us back from this innovative, less-obtrusive, higher-value-generating future - is outdated thinking. Because as long as we cling onto the past, we are preventing bold strides into new models that potentially will make more money, if done right.

It's a bold statement to say that you should support movie piracy, but it's actually forcing the industry to adapt to this new world. Piracy has made us reevaluate the value of movies when the distribution line can no longer be fully controlled, and continuing to do it forces our legislators to reconsider public policy on intellectual property that was made for another age.

Using pirated material isn't costing jobs in the entertainment industry - it's doing something much better. It's getting some media company executives in trouble, as they haven't got the guts to innovate.

Why Twitter will make advertising an endagered species

twitter-logo-small Twitter has transformed the way we communicate in the world. That's a big deal, because as human beings, the ability to communicate is how we broke free from the rest of the animal kingdom. Our entire society is based on this fact, and so it should come as no surprise that so are some of our biggest industries. Advertising, the billion-dollar industry that funds the web and media, is literally about communicating to the public.

More fundamentally, that's how the market economy operates. There are three elements to a market: conversations, relationships, and transactions. In the industrial age, we forgot about this and came to associate markets as purely transactional: we see a price attached to a mass produced item, and that is meant to convey everything we need to know. But as Doc Searls shares the story with his African friend, the conversation at the market is how selling used to be done, underpinned by a relationship.

My firm PricewaterhouseCoopers is one of the biggest firms in the world. In Australia, we are almost twice the size of our nearest competitor and manage to charge more than our competitors as well without consequence. I've often wondered how this could be, but it was only until I broke down the fundamental components of the market that I realised. Price matters - but only when you don't know anything else. When someone gets to know someone at the firm, they have conversations - and build a relationship. Those relationships are what makes PwC the behemoth it is. It's not that price is irrelevant, but now with additional information to inform an economic buyer, it's no longer the sole determinant.

Demand and Supply, sitting in a tree
Twitter co-founder Isaac "Biz" Stone recently defended the company's stance on advertising as a revenue model. He rightly says the banner ad model is dead - no kidding. But his brilliance comes through when he says that they are exploring ways in "facilitating connections between businesses and individuals in meaningful and relevant ways". Those words so simply explain more than just Twitter's opportunity, but the entire future of advertising.

My half-cousin Alex Lambousis has created his own fashion label. Primarily a Jeans business, he controls the entire design process as he owns an industrial laundry, and so can compete on the global scale with high-end jean product. Like any startup, he's trying to crack new markets.

Think about Alex's issue. He's a wholesaler, who relies on retail outlets to sell his product - not exactly the best of customers. He's reliant on celebrities wearing his clothes, and negotiating special rack space in high end fashion outlets, to get exposure of his world-class product. But it's a hard market to crack - he's had success, but is not where he wants to be. What's a man to do?

Have a look at this search query I just did on Twitter's community. Twitter allows you - in real time - to search for what people are talking about right now. My first attempt, without trying to be creative with the search string, yielded the following results:
new jeans - Twitter Search

A new customer just appeared on the market half a minute ago. A few of the others can be identified as market opportunities. Imagine if Alex simply responded to them, giving them a discount on his range or just pointing them to a blog post where he can show case his in-depth knowledge. Before the Internet, for a wholesaler like Alex to make money, he relied on advertising in fashion magazines. Now he can interact directly with his customers, and even if he can't make a sale - he can at least invest in a relationship for future sales.

He's having a conversation and building relationships. Price is no longer the only source of information for the customer. Those curves on the demand and supply curve have now been personified. That's better than some poster stuck on a billboard - that's a return to how our world used to work before factory's pumped our standard-issue Model T's.

I might not have solved Twitter's revenue challenge in this post, but I sure as hell am excited about the future opportunities afforded by tools like Twitter for the economy.