Tag Archive for 'DataPortability'

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Thoughts on privacy – possibly just a txt file away

Published on September 1, 2008 in Privacy, with 0 Comments. Tags: , , .

The other week, a good friend of mine through my school and university days, dropped me a note. He asked me that now that he is transitioning from being a professional student to legal guru (he's the type I'd expect would become a judge of the courts), that I pull down the website that hosts our experiment in digital media from university days. According to him, its become "a bit of an issue because I have two journal articles out, and its been brought to my attention that a search brings up writing of a very mixed tone/quality!".

In what seemed like a different lifetime for me, I ran a university Journalist's Society and we experimented with media as a concept. One of our successful experiments, was a cheeky weekly digital newsletter, that held the student politicians in our community accountable. Often our commentary was hard-hitting, and for $4 web hosting bills a month and about 10 hours work each, we become a new power on campus influencing actions. It was fun, petty, and a big learning experience for everyone involved, including the poor bastards we massacred with accountability.

control panel

Privacy in the electronic age: is there an off button?

However this touches on all of us as we progress through life, what we thought was funny in a previous time, may now be awkward that we are all grown up. In this digitally enabled world, privacy has come to the forefront as an issue - and we are now suddenly seeing scary consequences of having all of our information available to anyone at anytime.

I've read countless articles about this, as I am sure you have. One story I remember is a guy who contributed to a marijuana discussion board in 2000, now struggles with jobs as that drug-taking past of his is the number one search engine result. The digital world, can really suck sometimes.

Why do we care?

This is unique and awkward, because it's not someone defaming us. It's not someone taking our speech out of context, and menacingly putting it a way that distorts our words. This is 100% us, stating what we think, with full understanding what the consequences of our actions were. We have no one but ourselves to blame.

nice arse

Time changes, even if the picture doesn't: Partner seeing pictures of you - can be ok. Ex seeing pictures of you - likely not ok.

In the context of privacy, is it our right to determine who can see what about us, when we want them to? Is privacy about putting certain information in the "no one else but me" box or is it more dynamic then that - meaning, it varies according to the person consuming the information?

When I was younger, I would meet attractive girls quite a bit older than me, and as soon as I told them my age, they suddenly felt embarrassed. They either left thinking how could they let themselves be attracted to a younger man, treating me like I was suddenly inferior, or they showed a very visible reaction of distress! Actually, quite memorably when I was 20 I told a girl that I was on a date with that I was 22 - and she responded "thank God, because there is nothing more unattractive I find, than a guy that is younger than me". It turned out, fortunately, she had just turned 22. My theory about age just got a massive dose of validation.

Now me sharing this story is that certain information about ourselves can have adverse affects on us (in this case, my sex life!). I normally could not care less about my age, but with girls I would meet when I went out, I did care because it affected their perception of me. Despite nothing changing, the single bit of information about my age would totally change the interaction I had with a girl. Likewise, when we are interacting with people in our lives, the sudden knowledge of a bit of information could adversely affect their perception.

Bathroom close the hatch please

Some doors are best kept shut. Kinky for some; stinky for others

A friend of mine recently admitted to his girlfriend of six months that he's used drugs before, which had her breakdown crying. This bit of information doesn't change him in any way; but it shapes her perception about him, and the clash with her perception with the truth, creates an emotional reaction. Contrast this to these two party girls I met in Spain in my nine-months away, who found out I had never tried drugs before at the age of 21. I disappointed them, and in fact, one of them (initially) lost respect for me. These girls and my friends girlfriend, have two different value systems. And that piece of information, generates a completely differing perception - taking drugs can be seen as a "bad person" thing, or a "open minded" person, depending on who you talk to.

As humans, we care about what other people think. It influences our standing in society, our self-confidence, our ability to build rapport with other people. But the issue is, how can you control your image in an environment that is uncontrollable? What I tell one group of people for the sake of building rapport with them, I should also have the ability of ensuring that conversation is not repeated to others, who may not appreciate the information. If I have a fetish for women in red heels which I share with my friends, I should be able to prevent that information from being shared with my boss who loves wearing red heels and might feel a bit awkward the next time I look at her feet.

Any solutions?

Not really. We're screwed.

Well, not quite. To bring it back to the e-mail exchange I had with my friend, I told him that the historian and technologist in me, couldn't pull down a website for that reason. After all, there is nothing we should be ashamed about. And whilst he insisted, I made a proposal to him: what about if I could promise that no search engine would include those pages in their index, without having to pull the website down?

He responded with appreciation, as that was what the issue was. Not that he was ashamed of his prior writing, but that he didn't want academics of today reading his leading edge thinking about the law, to come across his inflammatory criticism of some petty student politicians. He wanted to control his professional image, not erase history. So my solution of adding a robots.txt file was enough to get his desired sense of privacy, without fighting a battle with the uncontrollable.

Who knew, that privacy can be achieved with a text file that has two lines:

User-agent: *

Disallow: /

Those two lines are enough to control the search engines, from a beast that ruins our reputation, to a mechanism of enforcing our right to privacy. Open standards across the Internet, enabling us to determine how information is used, is what DataPortability can help us do achieve so we can control our world. The issue of privacy is not dead - we just need some creative applications, once we work out what exactly it is we think we are losing.

The DataPortability governance framework: a template

Published on July 23, 2008 in DataPortability, with 0 Comments. Tags: , , .

This is a post to give recognition to individuals who have contributed, in my eyes, an excellent step forward in our online world. It is with regards to the DataPortability governance task force, who have developed a governance model for the DataPortability Project. Six individuals contributed hours upon hours (I lost count after 30 on my own contribution as chair!) but before I profile these individuals, some context.

History of the DataPortability Project
The DataPortability Project was originally a workgroup. Chris Saad and Ashley Angell, with guys in the Faraday Media team like Paul Jones and Stephen Kelly, shared an idea with Daniela Barbosa, Ben Metcalfe, Marjoelin Hoekstra and myself. The concept of promoting open standards, whilst allowing people to own their personal data, to enable interoperability. After discussing it privately, we created a workgroup and invited some brilliant minds in the industry to explore this concept. Several ideas were explored, with the most prominent being a Web Relational File System. A bit like the entire world wide web being like your desktop computer, where you could control your data like you can with files at the drag of a button ie, you could copy your Facebook photos into your Flickr account.

Example of DataPortability by Chris Saad

Discussions on the workgroup were diverse, and often, on completely different themes - something that frustrated people. However within two short months, news broke out - and the existence of the workgroup dominated the news of the tech industry. A public list created for people not on the workgroup skyrocketed in subscribers (currently around 1240 people). A simple idea that we were still exploring what it meant, was now being flagged as one of the key trends for 2008.

Things literally exploded overnight - and we now had this massive, vocal, enthuasiastic community. So over the course of January 2008, the closed workgroup was deprecated in favour for specific "action groups". Learning from our experience in the workgroup that different people had different interests (ie, the developers and the marketer's had different areas of interest, which frustrated each other), separate groups were created. One group focused on evangelism of what we did; another on the policy aspects that is one big chunk of the problem. A third on the technical blueprints of putting together these different open standards into a cohesive whole. A fourth on supporting people who are trying to implement DataPortability; and finally a fifth called the "steering group" which would host representatives from companies, representatives from the other action groups, and from a big picture point of view determine the strategy of the Project.

A unique thing about this community however, was that few people actually knew each other. There were (and still are) people from San Francisco, Boston, Los Angeles, Washington DC, Washington State, Florida...and that's just some of the places in the US! People in Dublin (Ireland), London & Bristol (UK), Den Haag (The Netherlands), Hong Kong (China), Adelaide, Sydney & Brisbane (Australia) as well as several cities in Germany being ones I can think of off the top of my head. All these people, communicating daily - would do so via e-mail and teleconferences. I often would joke that the sun would never set on the DataPortability Project, as you would have different "tribes" waking up throughout the day. I would wake up and find an avalanche of messages awaiting for me catch up on.

Something else was more remarkable however, if I may say so myself. As co-founders of the Project, we thought this was an amazing opportunity to explore a concept of a non-hierarchical, de-centralised decision making group. A global community where everyone is equal, working towards this goal that if successful, could fundamentally change the Internet and consequently the economy.

Needless to say, it failed. Not in in the "it's all over" sense, but it was "blood frustrating". How can you make even basic decisions, when there is a six hour time lag with the group of people you are collaborating with? What happens when there is a disagreement - who has the final say? There was also a clash of cultures, between the entrepreneurial types and those who work as contractors, who have a "let's just do it" attitude which was at odds with the people with organisational experience that operate when there is "process". The former is used to getting things done on the fly without having to consult people; but as the latter group would argue, things don't work like that with a group of people. Without a formal process of how things work, the boat so to speak, will sink.

Submarine?

As were were realising these issues however, we also were given a remarkable opportunity: the kind folk at TechCrunch donated $6,625 to us . We also privately had other companies and people asking how could they contribute. But how are you meant to donate money to an online community? To do that, you need a bank account - but who controls the bank account? The right answer is a legal entity. But how can you create a legal entity, when you don't have a formal decision making body?

And so the governance task force was created.

Starting in April under the approval of the Steering Action Group, the mandate was for the task force to:
1) Propose a lifecyle of an idea with it's involvement with DataPortability, and ultimately it's implementation.
2) Propose a working decision making framework to be used within the DataPortability Project.

This goal encapsulated the frustration we as a community has experienced of not effectively being able to get things done; as well as a formal process of how decisions were made. Relatively simple things, but criticial DNA for any organisation that when you get into the details, is actually a difficult subject. And although Robert's Rules of Order are a standard in the world for protocol, this is by no means easily applied to the online world and is subject to academic research .

So we did a few conference calls (some documented here ; others not documented - with a period where we did daily ones for a week); we discussed via e-mail quite a bit; as well as a chat room (which is now closed off). The final output of our discussions lead to a proposal . All but four provisions were ratified, with a crucial one being the means of how the 'new' steering group was seeded, which followed with further discussions and votes, and which resulted in an electoral system being adopted. As of last Friday, the Steering group was seeded, and a few days ago, we held are first Steering teleconference in accordance with the governance framework.

We still have a lot of work to do, and so a revised governance task force has been created to build on the work to date, but that's not why I am writing this. Instead, what I wish to do is give recognition to the five individuals who made a massive effort to perform what is a very difficult task.

The people
J. Trent Adams
J. Trent Adams
Trent is one of the hardest working people I have ever come across. He magically seems to be able to balance being in the senior management of the company he founded; a dedicated husband and father; as well as contributing to the demand of the DataPortability Project which quite frankly is demanding beyond hell. To call Trent's involvement in the DataPortability Project as simply a "participant", is a bit like saying Steve Jobs is just an "employee" of Apple. Trent may not be the CEO, but God damn, if you need to get things done Mr Adams is your man. A Native American, whose name means 'peacemaker', when you have a team of people collaborating on a goal, Trent is what oil is to a car.

Brady Brim De-Forest
Brady Brim-DeForest
Brady is an intelligent man with a lot of experience to share, and like Trent, is one of the pillars of the DataPortability community. He has played a major role in executing a lot of the internal deliverables of the DataPortability Project, and having now worked with them extensively twice, I find his contribution invaluable. I have come to admire Brady's input because he draws on his natural creative sense and his analytical mind on the back of his diverse experience as a film director, entrepreneur, consultant and man of culture. I've seen him churn out work previously (with the DataPortability logo competition) and it's an privilege to think we have individuals like that involved with DataPortabiliy.

Steve Greenberg
Steve Greenberg
I don't know what to think of Steve - he is either one of the smartest people I have ever (not) met, or he's just done so many things in life that he's learnt the hard way. Either way, one thing I am sure of is that he is one of the wisest guys I know. His input, in between his passionate outbursts, are second to none. I don't want to say too much because with a great mind can also come a great ego. But put it this way: if Steve says something like go read this book, within five minutes, I've already got Amazon confirming my order. It takes a lot for me to respect someone, and for Steve, I have all the time in the world for him.

Brett McDowell
Brett McDowell
Brett is the executive director of Liberty Alliance. At first, I though he was extremely useful because he has so much experience in dealing with issues like this. But as time went by, I actually realised he was valuable for something else. Back in my university days, I was sitting at the end of the table with my co-founder of the now-defunct Sydney University Journalists Society (a group with 200 volunteers). We threw a question to the table, which had people shouting back answers. Standard stuff. However the turning point for me, was when my co-founder leaned over and pointed out the girl who instead of throwing "new" ideas, instead built on the original idea we proposed. It is a sign of remarkable intelligence when someone can adapt (indeed I've written about this before ). Needless to say, that girl is someone subsequently that I came to realise is one of the smartest people I have ever met (no secret, her name is Natalie Zerial - and quite frankly, still is); and it was observing Brett's responses, that I came to realise another brilliant mind was in my virtual presence. That's the long way of me saying this guy is a brilliant thinker, not to mention some other hints that proved him as a forward thinking leader.

Mike Smith
Mike Smith
Mike is a random. He never contributed to DataPortability before, and he literally popped up out of the blue. And thank God he did! A fellow Australian, he was one of the most committed members of the task force, providing an invaluable perspective grounded in common sense. He is an IT consultant (the stinky, Lotus Notes/Domino kind) and was interested in learning about our governance model for an environmental group he wants to set up. In the process however, he made an invaluable contribution. He was able to synthesise the issues, ask the right questions, and put his hand up when work needed to be done.

Gentlemen - thank you. No one outside of the task force truly recognises the work and effort put in, but this is a small token of me thanking you.

The future
Steve Greenberg is now chairing a new governance task force to update, expand, and evolve the adopted governance framework. More importantly, as we as a group operate within this framework, we offer a living example of how a distributed online community doing some tough work, can now organise. With the hundreds of man hours invested into our governance framework, I hope we can help other communities by learning our lessons and adopting our structures. Our experience is not something you can replicate overnight, and culturally, it now puts us in good stead for a bright future - but for other groups that wish to evolve from being a community that in reality is run by a benevolent dictator, I hope we can help you with an alternative solution that works better.

It’s the experience that matters

Published on June 10, 2008 in business case, with 0 Comments. Tags: , , , , .

One of the great things about working on the DataPortability Project, is the exposure to some amazing thinking. Today alone, I stumped on this great piece questioning the point of a music label (via Crosbie Fitch ). Separately, I also came across this interesting bit of thinking about imagining what a world would look like without copyright . Those pieces helped give me more solid arguments with something that's been on my mind a lot. That being, consumers don't pay for content's representation per se. Instead, they pay for the associated experience.

With the digital age, we have seen an uprooting of these traditional industries that operate in the content industries as we have seen with the recording & publishing industries. Our traditional approaches to managing content are being challenged, because we (or rather, they) grew complacent on the technological limitations of content distribution. However, now that we have a new type of technology to distribute content (due to computing, the Internet and the web), we are seeing greater potential for content to be consumed - and it's also exposing something we have forgotten. The digital revolution is changing business practices but it highlights the true nature of content: it's about the experience.

To illustrate what I mean, let's define content as being products like music and books.

When you buy a album, you are not buying it for the physical CD or the plastic casing. The reason you are buying it, is so you can get access to the music. This access entitles you to experiencing the music. On a similar note, when you go to a concert to hear a band, you are not paying to stand in a concert hall. You are paying for the experience of hearing the music live, which also incorporates the associated experience of being a part of a crowd. Both those experiences trigger an emotional reaction - which can be positive or negative, but regardless, is what makes us feel alive. Humans pay for music, because the emotions being triggered by that content, helps them feel like humans.

beyonce

Beyonce's movements: something you pay to experience

With books, what you are purchasing is knowledge. The paper that you read the novel on, which although can sometimes been done up nicely, isn't why you buy it. What you are buying, is an experience to consume that knowledge. Some books offer intellectual stimulation; other books offer excitement through a riveting storyline. Regardless, the experience of the book reading is what you are purchasing.

It's about the experience, stupid
Talking about cultural artifacts like music and books is one thing. But there is no reason why we can't consider this with information in a generic sense - as the initial data is simply a stage earlier in the value chain . In the context of my personal data, this is something that I have generated. Nothing really special about it. But it becomes special, when a web application can do interesting things with that data. That meaning, when a application can process my data in such a way that gives me a new experience.

For example, there are certain Facebook applications that reveal some interesting information about my friends, by generating insight. Knowing that 58% of my friends are male is useful when I'm considering a party (more beer and Beam; less wine and champagne). Knowing that some of my friends are traveling or living in a certain country, is useful because it gives me awareness that I can meet up with them. By Facebook allowing applications to process my data in the context of my friends, the information they can generate is a lot more valuable if Facebook locked this down. The experience of having access to this information, is not as emotionally driven as a Jane Austen book; but the experience of insight is still something I get out of it.

The ability to offer a unique experience to a consumer, is what is key to any information-based products. Triggering emotions is a powerful thing about humanity, and a consumer when consuming information is looking to get an experience which in reality can only be captured in their memory. Of course, content in the form of entertainment is more about the emotion, whilst news is more about the access , but that doesn't take away from the inherent characteristics of information.

Recognising that information-products are an experience, should give a better understanding about what we do with them. For example, writing this blog I don't get any monetary benefit from it. However, the more people that want to copy my "original work", the better. Whilst that may sound contrary to smart business sense, it's because I recognise the benefit I get from blogging is reputation (well one of them at least). And despite the fact people can 'steal' my content, doesn't mean they can steal my brain. As a content creator, I am being rewarded with the associated benefits of a good reputation, despite the fact I cannot assert ownership over my words.

permission

"If you put that picture on the Internet I’ll call my lawyer"

So why do we obsess over control?
If you are a web application, a book author, or a musician - the way you make money isn't through the information you generate. Instead, what you are being rewarded with is with a brand; a relationship with your consumer of trust; or just simply attention. Open source developers can appear to be like some hippies helping the world. But look closely at how they make a living, and it's on the associated expertise that has been recognised onto them through their brand, which allows them to charge for consulting.

If you operate in the information industry, the way you make money is on the experience you create for the consumer - and by generating that experience, you can then create a monetary stream off it. For example, a band that no one knows about has no demand for their music. A cult following, because people get obsessed over their songs played freely everywhere, allows them to make buckets of money on merchandise and concerts. Twitter is a web application, that when I first heard about it, I would never have used it. Now that I use it, I am willing to pay for certain benefits that make my experience more enjoyable (ie, profiling of tweets, etc). Twitter has an opportunity to make money because I value the experience they offer me, and I'm willing to pay to make it a better experience.

In the information business, experience is ultimately your product. Ignore that, and you will be making decisions that at best, will amount to a huge amount of opportunity cost. Here's hoping that as we move forward with DataPortability, the thinking of businesses can change. Locking down data is not how you make money; it's the compelling experience you offer your consumers that is the true source of competitive advantage and ultimately, revenues.