Tag Archive for 'Twitter'

Unfollow people on Twitter: it’s good for you

Published
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Elias Bizannes
on March 23, 2010
in Trends
. 0 Comments

Since my first Tweet in April 2007, I've been using the service in different ways. In that time, my career has changed; the people using it are now beyond the early-adopted tech crowd which dominated when I first started using it; and more significantly, Twitter has added new functionality that has changed the pattern of usage.

In other words, I've changed; the people around me have changed; and the service has changed. So with that in mind, I'm asking myself now how should I use Twitter now? It's become a new communications paradigm, and so our personal evolution in using it is an interesting thing to consider for the future of communications.

What has Twitter become
Put simply, people and companies use it to connect with other people. Not only that, but its become a means to discover information and people. The discussions on it have allowed communities to emerge (and organise), trends to be noticed, and people to be identified. Its created the social melebrity - the term I give to the trend of "micro-celebrities" - and created a new avenue to the consultant (online self-promotion), researcher (uncovering trends and breaking information), and business development manager (discovery of opportunities), among others

What's different about Twitter now
Twitter was implicitly designed to encourage a gaming of human psychology based on the number of followers you had. The more followers, the more perceived status an account had and by extension a person or company. This status created perceived influence and authority - which in some ways was true, but true or not is not the point: it was enough of a motivator to get people thinking constantly "how can I get more followers", a brilliant state of mind from the perspective of a profit-making company benefiting from usage.

Several new features have since emerged, one of which is lists. Lists themselves have become another way Twitter, inc has been able to game its user-base as it implies a sense of status. But from a user point of view, its also become a great new way to track people stream's, which at core is what Twitter is meant to be about.

Foe anyone that follows a lot of people, tracking every Tweet can be impossible. I now hover around the 500 mark of people that I 'follow', but the reality is, I don't actually follow them in the true sense of the world: only in the off-chance I check-into Twitter to see what's happening. 'Following' these days is not a reflection of my engagement with that person, but simply, my interest (once upon a time).

Thinking about value
With all the above in mind, let's now answer the question of who should you follow. Should it be people you're interested in following, like how it's always been no? I say nope to that, and here's why.

I get no benefit following someone who is not following me back, other than the initial notification someone gets that I've followed them (and which I know can be quite successful as a marketing tool). The value we get, is if they follow us back, is the fact we can directly message each other. And this has real value: I know people who are impossible to reach via email, myself included sometimes, because of email overload. But, if someone sends you a direct message via Twitter - it can come to you via email, IM and SMS. And the conciseness of the message makes the communication more direct and pointed (a benefit in itself). It's an efficient way of reaching busy people.

On the other hand, there is a real cost following someone who doesn't follow you back. If you have an account where you follow more people than follow you, you are considered a spam account in the eyes of other users. If you follow more than a certain amount of people - say a few hundred - then you are not considered (rightfully) engaged in that person. And let's not forget the cost to your attention: you get more value out of the Twitter stream when you can consume more of it - meaning, the less accounts you follow, the more engaged you are.

So what's my point? Unfollow people and start using lists. Don't be gamed by the Twitter communications platform, and start thinking about what value it can provide to you in your life.

Is Twitter giving stock options to celebrities?

Published
by
Elias Bizannes
on November 30, 2009
in Business
. 0 Comments

I've just watched Dick Costolo, COO at Twitter, at the Real-Time CrunchUp (on Nov 20th 2009). twitter-logo-smallMichael Arrington's excellent cross-examination skills and subtle pokes make it a thoroughly enjoyable interview (if not comedic) and in the process reveal some interesting challenges facing the Twitter team. The key one internally is about on-boarding, which makes me wonder: why are they incentivising celebrities and how are they doing it?

Let's take step back first and break this down.

"On-boarding" is a Twitter management term, which is to convert a new user that signs up onto the service into a persistent and return user. With all the hype by the Ashton Kutcher/CNN race and the subsequent Oprahfication of Twitter, we've seen this little startup transform from an early adopter tool into a mass culture icon. The key to the transition, was the sudden onslaught of celebrities using it. And if you closely examine the Twitter documents, it's clear there is a very strong relationship with celebrities and the management team.

Why do people start using Twitter?
I first used Twitter on April 15th 2007, which was about 4-6 weeks after I started meeting people in the tech industry. And then six weeks later, I gave it another ago and made a remark implying I didn't get it. I subsequently starting using it because at a meetup in May 2007, Mick Liubinskas and Marty Wells both urged me to get on Twitter as everyone in tech was on it. I essentially forced myself because two people I highly respected in the industry and who held the most status, told me it was crucial for working in tech.

So that's why I started using it. But what about my sister? She doesn't get it. Neither does my brother. Both don't use it. I look at my friends who have signed up and their girlfriends, and the people they follow are all celebrities. They Tweet status updates and don't really engage in discussions which is where the real value of Twitter is. Facebook's a much better environment to post your status with friends, which means watching the flow of Tweets is the only reason why non-techies would use it initially.

Twitter magazine
So it's quite logical to assume the sole reason they are using it is to "stalk" these celebrities. This may be anecdotal evidence, but it surely makes sense: celebrities are key to the growth of Twitter.

Why are celebrities using Twitter?
I can understand it from a broader trend in society where many-to-many communication is how our world is evolving into. I can understand why brands are using it - what started as a defensive PR strategy is now evolving to this broader trend of personal relationships with customers ala Project VRM. But celebrities - really? Do they really want more attention?

Aren't celebrities battling the paparazzi to give them some privacy in their lives? Of all the people who benefit from the trend that is lifestreaming, what do established celebrities have to gain from it? When Kutcher did his one million follower stunt, my Luddite sister claimed it was simply a way for him to re-emerge in the world (as pop culture she gets). But I don't buy that - as that only explains Kutcher - something else is happening. And that something has to be a financial incentive, because giving up privacy is not something celebrities do.

So Twitter, who exactly has stock or options in your company? I know the answer to how you made yourself mainstream, but what did it cost you to get there?

Why Twitter will make advertising an endagered species

Published
by
Elias Bizannes
on May 21, 2009
in Business and Internet
. 0 Comments

twitter-logo-small Twitter has transformed the way we communicate in the world. That's a big deal, because as human beings, the ability to communicate is how we broke free from the rest of the animal kingdom. Our entire society is based on this fact, and so it should come as no surprise that so are some of our biggest industries. Advertising, the billion-dollar industry that funds the web and media, is literally about communicating to the public.

More fundamentally, that's how the market economy operates. There are three elements to a market: conversations, relationships, and transactions. In the industrial age, we forgot about this and came to associate markets as purely transactional: we see a price attached to a mass produced item, and that is meant to convey everything we need to know. But as Doc Searls shares the story with his African friend, the conversation at the market is how selling used to be done, underpinned by a relationship.

My firm PricewaterhouseCoopers is one of the biggest firms in the world. In Australia, we are almost twice the size of our nearest competitor and manage to charge more than our competitors as well without consequence. I've often wondered how this could be, but it was only until I broke down the fundamental components of the market that I realised. Price matters - but only when you don't know anything else. When someone gets to know someone at the firm, they have conversations - and build a relationship. Those relationships are what makes PwC the behemoth it is. It's not that price is irrelevant, but now with additional information to inform an economic buyer, it's no longer the sole determinant.

Demand and Supply, sitting in a tree
Twitter co-founder Isaac "Biz" Stone recently defended the company's stance on advertising as a revenue model. He rightly says the banner ad model is dead - no kidding. But his brilliance comes through when he says that they are exploring ways in "facilitating connections between businesses and individuals in meaningful and relevant ways". Those words so simply explain more than just Twitter's opportunity, but the entire future of advertising.

My half-cousin Alex Lambousis has created his own fashion label. Primarily a Jeans business, he controls the entire design process as he owns an industrial laundry, and so can compete on the global scale with high-end jean product. Like any startup, he's trying to crack new markets.

Think about Alex's issue. He's a wholesaler, who relies on retail outlets to sell his product - not exactly the best of customers. He's reliant on celebrities wearing his clothes, and negotiating special rack space in high end fashion outlets, to get exposure of his world-class product. But it's a hard market to crack - he's had success, but is not where he wants to be. What's a man to do?

Have a look at this search query I just did on Twitter's community. Twitter allows you - in real time - to search for what people are talking about right now. My first attempt, without trying to be creative with the search string, yielded the following results:
new jeans - Twitter Search

A new customer just appeared on the market half a minute ago. A few of the others can be identified as market opportunities. Imagine if Alex simply responded to them, giving them a discount on his range or just pointing them to a blog post where he can show case his in-depth knowledge. Before the Internet, for a wholesaler like Alex to make money, he relied on advertising in fashion magazines. Now he can interact directly with his customers, and even if he can't make a sale - he can at least invest in a relationship for future sales.

He's having a conversation and building relationships. Price is no longer the only source of information for the customer. Those curves on the demand and supply curve have now been personified. That's better than some poster stuck on a billboard - that's a return to how our world used to work before factory's pumped our standard-issue Model T's.

I might not have solved Twitter's revenue challenge in this post, but I sure as hell am excited about the future opportunities afforded by tools like Twitter for the economy.

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