Archive for the 'Attention economy' Category

My media consumption – three years on

I was reflecting on a conversation the other day where I said I no longer read the news, a bizarre fact given as a teenager and young adult I was a newspaper junkie. Certainly, things have changed - even since three years ago when I wrote about my media consumption.

And it's true - I don't read newspapers or many news sites anymore. But I'm actually better informed about the world now.

How so?

- My iPhone has improved my productivity. I'm reading things constantly off it. It's an important distribution tool worth pointing out, which is why I consume information like I do now.
Current homescreen
- Like I did in 2007, Techmeme is something I religiously check every day and increasingly Mediagazer. Both are icons on my iPhones's homescreen.
- Twitter and Facebook are a huge source of how I find out about things or come across interesting content. (Also both on my phone's homescreen.)
- I am a subscriber to the geopolitical thinktank Stratfor, which tells me where the US navy is on weekly basis, breaks news to me for major political news or dramatic calamities, and gives me essays filled with complete perspective. I don't have the ability to read all the emails, but like Techmeme, merely reading the headlines is enough to keep me on top of things. And the interesting point to note about this, is that this is premium analysis - the stuff the intelligence community and government policy makers subscribe to. It's seems like I've cut the middleman out (the newspaper journalists) and gone closer to the source of the original analysis. By implication, I've chosen the better analyser and that has now become my default news provider.
- I have BNO news and the Associated Press applications on my iPhone, which send me alerts to news items through the day via push notification. I also have the NY Times and WSJ journal apps and which I used to use religiously a year ago, but for some reason I no longer do. (Maybe because they are now buried in my iPhone's menu.)
- Recently, I changed my homepage from Techmeme to be three homepages: my company's internal blog, OneRiot which flags the top news shared through Twitter, and Techmeme. The addition of OneRiot has got me hooked these last few weeks: its given me a great source of headline news and useless news, like celebrity gossip that I don't normally seek. That's not to say I like celebrity gossip, but it completes my knowledge gaps of what's happening in the world and that other people are talking about.
- I no longer listen to the radio, the prime reason being I don't have a car here in San Francisco. If the iPhone had a radio, I probably would - I have my headset in my ears usually every day at work, to help me focus.
- I am a paying subscriber to Pandora, the online music discovery service. (I'm listening to it right now as I write this post!) I prefer it not because my music collection is weak, but because I like being introduced to songs I might not normally know about.
- I have cable TV in my apartment (Comcast), but I never watch it. And when I do, it's when I want to just switch off for a bit.

My current approach has gaps: for example, I am detached from Australian news. Regardless, its proved an interesting point: I no longer have time to read newspapers like I used to as a teenager. What's changed is the way I consume information, which allows me to consume more with less effort. I'm one of the busiest guys I know, but thanks to technology, I can be efficient with my time.

A solution for the newspaper industry

Newspaper executives around the world are scrambling at a solution to the new marketplace. NewsCorp's CEO in Australia remarked a few months ago that they only make 1/10th of the revenue on websites as they do through print - but with declining print circulation due to the popularity of online news - this is really affecting the bottom line of the industry. Unfortunately, they've been attacking news aggregators despite the fact that that's the solution to their problems - it's now a changed marketplace that they need to embrace.

The market dynamics are different now
Newspapers existed at a time when information was scarce. They performed the role of aggregating news (as well as creating it), and distributing it to the public through expensive channels which could not be easily recreated.

In today's age, information is in abundance and is drowning out consumers - with a distribution environment that is now cheap. Further, the role of news aggregation can be done more efficiently through online tools. However this has caused a problem - because in the value chain of online news, the aggregators are the ones that are able to monetise the content. Because people don't have time to read all the news now, they rely on aggregators that pull content from a variety of sources - and then only click on stories that capture their attention. These aggregators can place sponsored posts or advertisements alongside other articles, and so have found a new way to monetise content in the 'click economy'.

However from the content providers point of view, they've invested time and money in creating unique content, only for it to be ignored by consumers because they no longer have a captive audience - and for aggregators who do, to be monetising content they didn't pay for.

Google News - aggregator

Newspapers need to drop advertising and think about the entire value chain
Content can no longer rely on advertising as a revenue model - as I've argued before, it's a broken bubble economy. But premium content can exist as a paid subscriber service. This seems to be the direction newspapers are heading. But I think it's a mistake to enact paid subscriptions on all newspaper websites - it will kill demand and will not scale across the entire industry, other than for the few globally recognised newspapers and strong national brands where their location gives them a comparative advantage (ie, LA times for entertainment; Washington Post for US politics; Wall Street Journal for the capital markets).

Rather than charge consumers to subscribe to a newspaper, what the newspaper companies should be doing is creating a new type of organisation that can pool their resources. They should do this in the same way they did with the associated presses around the world several decades ago, where they can source expensive overseas content in a cooperative, which can then be distributed by newspapers in their niche markets.

Newspapers should create niche aggregators modeled in the same way Google News, Techmeme and its political cousin memeorandum (shown below) have done. Consumers will pay a subscription fee to these aggregators to get access to certain sources of information. And newspapers will get proportionally remunerated through the co-operatative making money on the aggregators service, but also control the distribution of their premium content which can be monetised further down the value chain (ie, once a consumer visits their website).

memeorandum

The model scales because a consumer has only one organisation to deal with, and can control their content consumption and payments. The aggregators also allow the consumer to define what sources of information they value. Better still, this controlled environment of information distribution puts more onus on the content creators to generate quality product. If people include them in their aggregator subscription but never click on that particular organisations content, no one can be faulted but the content creator themselves for not creating compelling content.

Better still, market dynamics can come into play. Part of the function of an aggregator is to cluster stories. This allows for a fair way of distributing the content - the news source that pays a premium can get a higher weighting in this clustering. So an aggregator may have 50 sources that all get clustered as one headline; based on a sources ability to pay per headline, will determine how much the dominate in weighting. This then puts the onus on the newspaper to create a better sales force that can monetise content later down the value chain, which can subsidise this discovery phase of the value chain.

Is this the answer?
Who really knows but its a step in the right direction. With consumers paying to subscribe to an aggregator, they're getting better value through diversity of inputs - and newspaper companies will get remunerated on how much content they provided as a proportion of the total attention by a consumer on the aggregator. The future of content will be driven by the subscription model, and this is a way that achieves that with the best value for a consumer.

Newspapers are reliant on the aggregators as a source of traffic and discovery. Rather than trying to kill them - they should copy them, license the technology and control the discovery phase of news consumption now crucial for today's information-overloaded consumer.

What's holding back newspapers from going down this path? They are too used to being the aggregators themselves. Instead, they need to realise that they must specialise now. They should focus on creating great content (a discussion in itself), and let technologists drive the discovery phase.

Rethinking copyright and its scope creep

Modern copyright has been influenced by an array of older legal rights that have been recognised throughout history, whose legacy development may be harming our future. It traditionally protected the moral rights of the author who created a work, the economic rights of a benefactor who paid to have a copy made, the property rights of the individual owner of a copy, and a sovereign's right to censor and to regulate the printing industry. I'm not going to say copyright is dead, but perhaps now irrelevant, given the evolution of media. As I've argued before, access to information is more valuable than ownership and modern copyright law doesn't recognise this fully.
Is copyright a little fuzzy?

Rethinking media
Media, content, and other related words essentially are words that reflect human expression. When you read a book or a newspaper article, it's another human being expressing something to you. That expression in turn, generates an experience for you - such as (but not limited to) interpretation, entertainment and reflection. You can't "capture" media and lock it in a jar - you can only remember it. No one can own the individual words in a body of text because no one owns a language. But that power of provoking emotions in other people is powerful and outright scary if you truly realise the power.

We are now seeing a dramatic evolution in the media landscape. The disruptive influence, of what was called "user generated content" yesterday and now called "social media", is making us rethink the media in our world. The thing is, it's the same thing as any media - it's human beings expressing themselves. The only difference now, is that the means of that expression has changed - less so technologically and more so the actual process - to one that is many-to-many.
This image is copyrighted

Rethinking value
Social media is about discussions rather than broadcasts. It's about the producer and consumer of the information interacting. Everyone has an opportunity to respond to my blog post here, and sometimes I respond. Other times I don't, but that doesn't matter because it still impacts me and future readers of my blog post with an alternative perspective.

What we are seeing now is a move way from the mass production of media, and a growth in the mass socialisation of media. It's not about how many people you can push your content to, but how engaging your content can be. The economic models supporting content are still evolving, but it's engagement that pays the bills. An engaged reader will be more receptive to advertising (which is increasingly important as advertising performance is now more accountable) and for the subscription model of content, engagement is what retains a customer. To retain a readership, you need compelling content.

However this old media adage about compelling content is changing. The socialisation of content isn't just about pushing content, as insomuch discussing it. It's about building a community of people that are passionate and interested: an expertise network where value comes from being in the same place as others that are like-minded. An example of this can be see with Read Write Web, who have created an exclusive community manager community. GigaOM, another innovator in the media space, has done the same thing for premium content that runs in parallel with its popular (free) blogs. Compelling content is now about building compelling communities. Copyright works well for static objects - but not so much for people interacting freely.
RWW aggregator

Rethinking copyright
This is a complex subject and I by no means am being definitive here. But I simply want to raise a question of what really is the value of copyright? If content is an expression that generates an experience in a human, then specific types of expression need specific treatment. And if compelling communities are now a new form of engaging with content, requiring a lock down on the content produced may actually hurt value. As another form of content, news has value in its immediacy and is useless a day later as the news is constantly evolving. There's no value of copyright there as 'time' is where news derives its value from - not long-term protection.

Should copyright be dead? No, that's not what I am arguing - rather, it needs a rethink of what exactly it's protecting, with its scope reduced. Like a parent protecting a child, if you protect them too much, they might never actually experience life, be happy and potentially ignorant to future dangers - which is what a parent is ultimately responsible for. The aggressive remarks of newspaper executives I've heard in the last month about being more aggressive in their copyright may not be the right solution. Protection of assets is valuable only when it enhances future value.

Let's be careful we not lose sight of what we are protecting and why.
Copyright is for losers